Returns & Refunds

You can cancel an order yourself, free of charge, for as long as it's still Pending — meaning the business hasn't confirmed it yet. Once they confirm and start preparing it, cancelling is at their discretion; message them directly to ask.

If you'd already paid when an order is cancelled — by you while it's still pending, or by the business at any point before it's marked complete — a refund to your original payment method starts immediately, with no need to ask for it. It typically reaches you within 5–7 business days. You can check its status any time from your order page (or, for a guest order, at Track your order).

LuvLit doesn't currently have a post-delivery return process. If something's wrong with an order after the business has marked it complete — damaged, missing, not as described — raise it directly with the business through your order's chat; we don't mediate or reverse a completed order on their behalf.

Perishable goods and custom or made-to-order items can be non-cancellable the moment a business starts work on them, even while your order still shows as pending. If that applies, the business should tell you before you pay — ask first if you're not sure.

For anything about a specific order, message the business directly — they're best placed to help. For a platform-level payment or refund problem, reach us at support@luvlit.in.